If there were room charges, like for a rate, taxes or anything charged back to the room, then we could issue you a physical copy of the receipt. It's not an actually charge just a hold so there won't be an actual physical copy on a receipt. Once we check the room out of the system, we immediately release the hold, but it can take 7 to 10 business days from that point to receive the credit back on your statement. Now the $40 deposit is definitely refunded back to you. I know this was an inconvenience for you and I do apologize for that. In order for us to successfully transition, we had to take all the systems down and run proper checks on the new systems. Also, I do apologize about the communication about our transition to our new company CNE as well. I do apologize sincerely that the cleaning process for the rooms wasn't communicated to you properly and at the time of check in. I am pleased to hear that your room was clean and comfy during your stay. Hilton Tulum Riviera Maya All-Inclusive Resortĭear Michael W, Thank you for taking the time to leave a review concerning your visit to Gold Strike.Hotels near Casino at Fitzgeralds Hotel.
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